What an awful company for customer service. Ordered sofa 2020 arrived with manufacturers fault. Reordered waited months!! Again turned up manufacturers fault! Waited another few months as ordered a different model, rung after 4 months to be told someone actually hadn't placed the order!! Now in 2021i ordered again this time sofas didn't fit through door! Was not told it was not a split or might not fit through a normal door so poor customer service... In all this time you cannot go ask at the store they say you have to call.. I log onto my account and only original order on there no data or record of other orders. Now it has been 9 days calling them everyday and just same message waiting time over an hour, I have even called at 4am and you get the same message!!! I have emailed many times no one responds... Am thinking there must be a complaints procedure somewhere official like trading standards..