I was due to take delivery of my sofas, guys came missing 2 sofas. I gave tried calling can't get through, tried live chat sitting there for well over an hour, no response. Raised formal complaint 3 weeks ago, no response Told by chat handlers who emailed me contacting depot, basically don't call us we'll call you, absolutely disgusting 😑 not got a clue about customer service, still no sofas, still don't know where they are and still no apology or contact from sofology I am still having to try and contact them, and yep can't get through. They didn't even no my sofas weren't delivered and shows on my account as delivered!!