I'm surprised by all the bad reviews, maybe I just got lucky or I'm more patient / understanding than others here... I had an overall very good experience with Sofology! Things were a bit slower but I expected that from the very beginning given the current circumstances. The sofa came 3 weeks after the estimated delivery date. Got a call to confirm a delivery slot and it was delivered as normal. They were also a bit slow coming back to my emails, roughly about 4/5 days but again this didn't bother me because I expected it and I'm sure they're down staff like everywhere else at the moment so whatever. I always got lovely and helpful responses. Overall I'm really happy with everything! The sofa is absolutely amazing too and the delivery guys were lovely, in and out in 15 mins.