Wrong sofa was delivered and returned on the 5th of December. Long waiting time to speak to them, never contacted by Sofology to get this issue resolved, after so much wait over the phone I’ve been told it was a picking error. I’ve been told that the correct sofa will be delivered in maximum 2 weeks before Christmas and nothing has been showed up yet. No one is taking the responsibility at Sofology: customer services blaming the depot and the store (Thurrock) I’ve placed the order at blaming customer services! Wasted hours over the phone, raised a complaint and still nothing heard from Sofology! Very bad experience and causing so much trouble.