Absolute POS product. "20 year guarantee" is misleading. That guarantee only covers the structure. Anyway I bought a £2000 sofa which is VERY expensive next to the competition, because I wanted a high-end product. Within the first year the electric recliner mechanism broke. Engineer who fitted the new one said 90% of his job is replacing those things. About one month after the 2 year warranty expired, the recliner on the other side broke. £143 to replace with a 12 - 14 week lead time. To order this you are expected to just bank transfer money to their be account. No acknowledgement, no order confirmation, you just have to wait 16 weeks and hope I guess? Anyway a couple weeks later the recliner on the other side, which was replaced