If I’d read reviews I would definitely not even walked into the shop ! We sat in the shop in a very comfortable chair & ordered 2 of them . Were told they would come in 4-6 weeks but of course they didn’t ! After 6 months we were given a date but still no chairs . Then got another date & this is after 2 more trips to the shop because there is no point hanging on the phone which is impossible . We have them now but they are not as comfortable as the 1 in the shop . After yet another visit back to the shop they sent someone out from home serve . The chairs look fine but without going to shop you wouldn’t know the difference in comfort . The person who came was told he wasn’t allowed to go the shop - absolutely ridiculous . After a few emails back & forth & another trip to shop we were told they are dismissing our case .We wanted these chairs because they were so comfortable & good for us both having health issues , or so we thought !! We would have been better going to a charity shop but we thought as we are getting older we would buy new for a room we recently had decorated . Terrible company & service !