Appalling company with virtually no after sales service. We ordered a 3 seater sofa, arm chair and footstool from this company in January 2021 after spending the best part of a year looking for the perfect suite. When it arrived in March, the delivery and assembly was great and the service from the delivery guys was brilliant. All in all we were delighted with our leather, retro Cordelia suite. Sadly after 6 weeks the top of one of the leather coated buttons came off and the seat cushions had gone baggy and stretched and look really old. We had a visit from the engineer within a week and he promised a replacement button, as he identified a manufacturing fault, within 2 weeks, but told us the puddled seats were due to the soft cushion foam used deliberately to give the aged, vintage look! Then followed the most stressful 8 months were I had to make contact regularly for an update to be told different things each time. Apparently my button had to be manufactured in Italy with a lead time of 3 months, which was extended due to being held on a ship at the dock due to COVID, Brexit and a lack of drivers. Each update was provided only after I emailed and copied in Adam Smith, as without this I received no response. Trying to phone the company was a joke as I would be number 19 in a queue, creep down, after an hour, to number 5, then back up to 8! Then when I finally spoke to someone after a few minutes they would place me on hold, then cut me off. It is fair to say there were a few customer service people I spoke to who were apologetic but I fear they couldn’t help. Finally, in January, the only option was to get them to collect my faulty suite and give me a refund. The delivery guys who collected the suite, again, we helpful, great and efficient. Nothing was too much trouble and they were horrified with the saggy seats of my sofa. I would advise anyone who thinks of using sofology to avoid them at all costs. The products, although they look good in the showroom, are poor quality and the after sales service is appalling, bordering on non existent. A dreadful experience!