Disgusting attitude towards its customers. They don't/refuse to answer the phone. I have typically been held in a call wait queue for over an hour and when it gets down to 15 min wait time it changes again to 40 min wait. Their phone line is a joke. They don't give a damn about wasting their customers time. The sofa arrived marked, loose stitching in some places, the material not pulled taut (tight), the feet were uneven so it was not sitting correctly on the floor. They charge £70-£80 for their premium gliders, which are just a bit of plastic, which you can get online for a tenth of the price (and better). AVOID SOFOLOGY - based on my personal experience.