Ordered our sofa august 2021 - still waiting for it to be delivered as lost it in their network - had to wait a further 16 weeks only found out when it didn’t turn up on delivery date when I rang to see where it was - hours spent on the phone / delivery meant to happen today guess what not yet arrrived just got off the phone to them and their resolution is They’ve reordered the Sofa - new house with no furniture - would never purchase any item from sofology as long as I love - the very worst customer service and the reviews on here speak for themselves I dread to think of anything is actually wrong with it when it arrives….