Please note there is a common thread here; the sales people are very good at their job . You will want to buy a sofa from them . Once you have paid for your sofa is when the debacle starts. It probably won't be delivered. Mine never was . They will keep trying to arrange a new delivery date but will not guarantee it will be delivered on that date as it probably won't. You will arrange your home life around this delivery which never materialises. Customer service staff will tell you the driver is an hour away from you when your sofa is still in the warehouse. The driver won't ring you to explain your delivery isn't going to happen because he doesn't want you to know that. If you ring to ask where it is no one will answer the phone . It will stay ringing until closing then automatically cut you off. If you write to ask for an explanation your letter won't be aknowledged. You certainly won't get an answer. You won't have anything to sit on as you will have disposed of your sofa to make room for the new one which never arrives. I sincerely wish I had read all the reviews that people have put on these review sites before I ordered my sofa then I would not have been sucked in to the sales patter. People don't say things like this about a sofa company lightly or out of spite. It's genuinely to warn other innocent people who want to spend their hard earned cash on a decent comfortable sofa and are cuckolded and treated like dirt by a company who don't deserve any backing from the public.