Ordered a table lamp in store towards end of March, was told it would be 3/4 weeks. Heard nothing after 7 weeks so rang, eventually spoke to someone who said they would send e-mail to depot and ring back. Didn't ring back. Rang 2 days later & spoke to someone else who said they would personally deal with it and ring me back - didn't ring back. On the third attempt I was told it had "disappeared", no record of it and they no longer sell that lamp, I asked why I couldn't be told that in the shop and she said you could still order it then, I asked if I went into one of the Sofology shops if I could get the lamp as on display in there. I was told that it was not possible I'd have to wait until it was in the clearance sale ??? Why??? If I had so much trouble with a table lamp, I pity anyone who orders a sofa etc. On the plus side I did get my money back quickly. Would not recommend.