Anonymous
I placed my order with Sofology on Sunday 5th September 2021. I added the care kit worth £39 to my order totalling my order to £2438.00. On the 26th January 2022 I was told my Sofa was ready to be delivered and delivery was booked in for the 28th January 2022. This is when the problems started. My order firstly arrived in a completely different time slot than what was given however this was not my only problem. It was also the wrong furniture. Our furniture had been made in the wrong material and although our email confirmation stated one thing the store in which we placed the order with ordered it in the wrong colour and material. We refused the suite of furniture and it took over a week to have something in our home to sit on as a replacement and still no answer into what had happened. On February 3rd 2022 we recovered written confirmation that it was down to a store error and that it would not take another 5 months to have our sofa delivered. We were also told that our care kit would be delivered alongside our new suite of furniture and we were not to worry. Our real suite of furniture arrived on Saturday 21st of May 2022 - 8 months after the original order date and still no care kit. The drivers said they would make a note on the system and that it would be posted to us. We are now entering July with no care kit or compensation for what had happened. The person I spoke to in regards to the compensation told me that my situation wasn’t bad and I shouldn’t be asking for compensation, he also dismissed me in regards to the care kit. Do not buy with Sofology. They do not care about there customers or about the service they provide.
3 months ago
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