10 months and still no couch. Just off the phone and it is going to take another 8 weeks which brings us to the year Taken numerous days holidays waiting in for couch only to be let down on every occasion with no phone call to let me know of what their excuse is this time. Girlfriend is far along in pregnancy now and has been sitting on a deck chair and a been bag since this began which they couldnt care less about, the least they could have done is offer a temp couch or if we had known we could have got one ourselves. Customer service team seem nice to talk to but are completely useless, they will assure you things will get done and that they have moved the process along but they are full of it. No contact from them ever to check in on you or let you know whats happening next, instead you have to phone them every time. 6+hrs i have been on the phone to them during this. Save your insanity and go elsewhere.