T Ellis
Bought a blue leather sofa and after 4 months wear ( no kids or pets ) the leather is rippled on both cushions , they sent a technician out who said the frame and foam were fine and classed it as wear and tear and will take no further action , diabolical, they even said it should be treated 2-3 times a week , we bought a leather cleaning kit at £60 and the salesman said 2-3 times a year !A sofa should last more than 4 months , we have another sofa which is 5years old from DFS and still in good condition ! I sent 3 emails and and never had my emails answered and after hanging on the phone for 20 minutes to get through to their customer service team , they said yes I can see the phots you have sent , why not answer my emails then ... Waste of time complaining they won't do anything, would never recommend the Sofology , after sales and customer service Rubbish
3 months ago
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Sofology has a 1.2 average rating from 1,546 reviews

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