Amy Buckingham
Didn't even want to give Sofology the satisfaction of 1 star... Absolutely DISGUSTING company and AVOID AT ALL COSTS!!!!!!!! I wish I read these reviews before placing an order, but with such a big well known company like Sofology you just don't think too (my god what a lesson learnt). I had my delivery date booked in and a time slot received so I booked the day off work and waited in. They were supposed to delivery between 6am-9am and I was delivery number 2 out of 11. It got to 10.30am, still heard nothing, no call from driver, nothing (they state they will call you 1hr before arriving). I checked the tracking and it said 'we are currently making delivery number 6, you are delivery number 2'. I then called the customer services, and he called the depot to see if they could contact the drivers direct to see what was going on, shock they couldn't get through to the drivers so I left all my details for them to call me back the minute they have any update. 7 hours later still NOTHING!!!! I call them again, only to find their customer service line is now shut!!! I checked my tracking and it said 'we are currently making delivery number 10, you are delivery number 2'. I knew the drivers obviously couldn't be arsed to deliver my sofa as i live in an apartment block with no lift. I waited in ALL day, cancelled my evening plans thinking they may turn up, but nope, nothing all day. I then call their customer service first thing the day after and complain and ask what the hell is going on, after I have paid £100 for delivery and your delivery men can't be arsed to deliver my sofa!!!!!!!!!! They looked into it and it stated on the system my sofa had a status of 'returned to warehouse'. How can a sofa be returned when no attempt of delivery was made??? I wanted answers so demanded more, she then stated it looked like the delivery driver had a 'family emergency' that day so couldn't complete my delivery. What a load of BS I was number 2 which meant the second delivery of that day, so how did they manage to deliver the other 10 that day???? I then had to wait until my sofa was scanned back into the warehouse for me to rebook delivery - at this point i was thinking how damaged will my sofa be, being lugged round in a truck all day to be shoved back in the warehouse to then be sent back out again??!! I had to call sofology numerous times to rebook this delivery when they promised they would call me. I got this rebooked, and had to have my BF sit in with me as (from reading the reviews whilst all this was going on), I knew I would have a problem with the delivery men and the access to my flat. He went downstairs and dealt with them, I had no involvement as I didn't want to speak to them - and he came back upstairs saying that at first they looked at the front door to the apartment block and said nope this wont fit!!!!!!!!! and then called the other driver out the van to have a look and he agreed!!!! my BF said very sternly you WILL get that sofa up there what ever it takes, and oh shock.... the sofa did fit up the stairs fine and in my flat fine!!!! Sofology have promised me compensation for all this stress, but they are now not answering any of my emails / calls. After paying £1500 for a new sofa and £100 for delivery fee I am absolutely DISGUSTED IN SOFOLOGY - worst company there is out there and their lack of customer service is appalling. I will constantly be contacting them for my compensation, as the sofa's cushions itself now have all started to sag - I HAVE ONLY HAD IT 1 MONTH!!!!!!!! AVOID AT ALL COSTS PLEASE
1 year ago
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Sofology has a 1.2 average rating from 1,630 reviews

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