Cherry Ballagan
FRAUDULENT COMPANY I purchased my sofa from this ‘company’ (without checking the trust pilot reviews, which i pray i had done before hand). Whilst purchasing the sofa i had a very pleasant experience which normally is the case with sales people to lure vunerable clients into buying. After purchasing the sofa i had no issues with it until 3 months later where i started noticing the padding of the cushions getting weak and the armrest coming apart. My initial reaction was to go back to the store i ordered it from, when doing so the polite staff member pointed me towards contacting customer services via email/ phone. I contacted customer service by email, to which i got a fairly quick response, however AFTER me describing the issue i had NO reply. I then went and phoned the customer support team. The staff memeber i spoke to was ever to polite dealt with the situation as professionally as he could, sent out a technician to check the sofas. Technician arrived, checked the sofa, CLAIMED THE SOFA WAS IN BAD CONDITION THE PADDING SHOULDNT HAVE GONE DOWN, he even sat on them and claimed they are WEAK (this is all an act they get paid to do this) . After writing everything down on his report i had a call this morning from one of the staff . NATALIE BRANIGAN, who quite frankly i think is UTTERLY RUDE AND UNPROFESSIONAL. Claiming the sofas cannot be repaired under manufacturers warranty only the handle will be repaired. I am disgusted by her behaviour and this ‘companys’ resolution service, i purchased this sofa with no problem paying yourselves only 6 months ago , is this how customers are treated? Every single one of the padding in the cushioned had weakened, when going back to check the cushions on the store sofa they were perfectly fine assuming so many people sit on them daily. i just merely wanted a repair or the cushions fixed! Especially after paying £2799 for the MIDAS SOFA. I didnt expect rude unhelpful responses from the staff when all i have done it co operate. To add to the situation only 2 weeks ago i purchased ANOTHER sofa to gift to my mum from the company another £4000 spent , if i had known this was the response i was going to get i would never ever buy from them! DO NOT BUT FROM THIS COMPANY THEY ARE FRAUDS ONLY THERE TO TAKE THE MONEY. QUICK ENOUGH TO MAKE YOU PAY , not so helpful on repairs or bothering to repair
1 year ago
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