Miss Woods
Honestly the worst service we’ve ever received. Firstly we ordered our sofa back in September when we bought our house and it was said it would be ready for the end of November which was fine. The day we were meant to receive our sofa we received a call to say we actually wouldn’t receive the sofa and that we were looking at a 6-8 week delay because there was no foam for the inside of the sofa. So we had no sofa for Christmas and couldn’t move into our house. Then we were told they have our sofa in at the end of December and we scheduled a delivery for New Year’s Eve. . When we sorted the finance we had to use our current address details but the lady made a note to deliver our sofa to our new address. New Year’s Eve comes and they send the sofa to our current address which is obviously no good to us and refuse to take it to our new address which is 5 mins around the corner. I call the shop an the manager tells me there’s nothing she can do until next week and the best she can do is give me a call. It’s honestly the worst service I’ve ever received and i wish we could go back and order the sofa with somebody else. The manager an the guy I spoke with on the phone were nice enough but this didn’t help my situation as I am still couch-less. The delivery driver wasn’t helpful either.
1 year ago
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Sofology has a 1.2 average rating from 1,630 reviews

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