Lisa P
Order Reference 2657873/4. This delivery experience has been bad from start to finish. My delivery was booked and due for 12th January (yesterday) and did not arrive between the confirmed delivery slot (14:05PM and 17:05PM). I had no update from Sofology advising that the delivery would not be made. I called customer service this morning (as customer service is only open until 5PM) for an update only to be told that I will have to wait 24hrs for an update when my sofa is scanned back into their system and THEN rebook the delivery (last delivery slot I had was 5 days from date of booking). I acted as instructed by Sofology not to remove my current furniture until the delivery was booked. I got rid of my sofa on Wednesday in time for the delivery that was meant to be on Thursday. I am now without any seating in my home until whenever it might be that my delivery is reorganised. I booked time off work to wait in, so this is yet another annoyance on top of everything else. I cannot believe that Sofology do not prioritise failed deliveries - awful service offering. In addition to the bad delivery experience, my order was actually placed in October 4-6 weeks delivery (meaning latest delivery date should have been 20th November) guaranteed before Christmas. It was then pushed back to 12th December because of foam issues. The 2 days before the order was due in their system the order was pushed back to January (for which I did receive some compensation). This is this the second sofa I have had off Sofolofy and is the second bad experience I have had. I wish I had never ordered from them again. The service has been terrible. I would not recommend Sofology to anyone.
1 year ago
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Sofology has a 1.2 average rating from 1,628 reviews

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