Derek Rathbone
Failed to deliver as arranged Delivery arranged for Saturday 14th, no update or estimated time by lunch so called them. Confirmed delivery expected that day about 16:30. no sign at 5 so called them again to find their offices had clsed for the day. Called Sunday to be told I now had to speak to customer service, customer service could not get any answer from their delivery people so advised she had sent them an email BUT it would be at least 48 hours before another delivery time could be arranged. In the meantime we have no lounge furniture, their recycle partner did at least what they were supposed to do, and collected our old one as arranged and on the date arranged, Friday. Now Monday 07;00 still no word from Sofology. Oh and on Saturday we got no word from them or the driver to say they had cancelled the delivery or reason why they could not get there on that day arranged, we were left in limbo.
1 year ago
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Sofology has a 1.2 average rating from 1,630 reviews

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