The cordelia leather sofa I purchased from sofology is not, repeat not of satisfactory quality, or indeed fit for the purposes specified and as described. Not once at purchase were we informed to dress and plump the seats never told to continually plump are seats. I also question why this sofa was returned and sold to me. This sofa should remain in good condition for a reasonable length of time without sagging, sinking or deterioration of the leather. This sofa is only a few months old and is sagging, sinking has no firmness at the centre, no support, is not comfortable and will deaerate fast. You State (Cushions filled with foam and Dacron fibre require a medium level of maintenance to keep them looking full, and feeling cosy. The layer of foam is super resilient, giving the cushions a firmness at the centre, with the Dacron wrap providing a pillow softness that results in an amazingly comfortable sit) I can state clearly to the above that we have to constantly maintain and it never looks full and never feels cosy, just old and tired. As for the super resilient foam which never gives us a cushion firm centre and we just continually plump the sinking seat cushions. You also state it's Supportive, it’s far from supportive it is sinking fast and quicker than the Titanic. You state filled with extra dense foam wrapped in soft Dacron fibre offer comfort you won’t want to leave. However, every time we leave it I have to plump it up and dress it. So I’m wondering where is the extra dense foam, and because it dense it doesn’t return to normal with no comfort or support. Even if we plumped and dress the sets on a regular basis they are still sinking in not holding their so-called supportive shape or firmness at the centre. The seats can’t be taken off and plumped up and are always looking flat, no support as described and what is worse is it’s no longer comfortable. I have watched your video online referencing Dacron fibre, I understand however are seats don’t come off to do this and never look good always sagging and you can grab a handful of leather, surely this can’t be, right? I request full refund as this sofa is not of acceptable quality, or indeed suitable for the purpose stated and as defined. This sofa should remain in good condition for a realistic length of time without sagging, sinking or deterioration of the leather. Please remember its two months old and sinking fast, you just can’t continue to plump it up and dress it every time you set on it. I have also requested your technician report. I have sent all pictures of the sinking sofa by email on 8/01//23 to Sophie M Priority Support Specialist Sofology. So thanks for your help in this matter. Regards Graham Latimer 07562432134
2 months ago
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