Avoid This companyWhoever left positive feedback have had never experienced any complications with them! everything is great unless something goes wrong with them! the level of their customer service and dealing with complex situations is below 0. I really regret why I chose them and bought a sofa from their clearance section. Once I received a delivery text message from them as per their advice I disposed of my old sofa and surprisingly they delivered the wrong size sofa so I had to reject it. I called their customer service and they said it takes 48 hours to search the warehouse for the correct sofa! so they left me with no sofa and an unpaid day off from my workplace! after a week someone called Cloe Mackintosh contacted me and gave me the worst customer service I ever had! She keep repeating her sentences over the phone and did not allow me to speak with her manager or any senior customer service. funny enough she did not want to refund me so she gave me a credit note with them! after all, they said we don't have the sofa so we can refund you within a week! haha, They made me go to one of their branches and choose another sofa from the same manufacturer as I ordered a couple of other pieces of furniture based on the color and material of the initial sofa. The difference between the one they FAILED to deliver and the replacement one was about £200 so again their customer service rejected this! it had been a week since their senior customer service was supposed to call me and it never happened. They did not even refund me so far! They put me in so much trouble and ruined my plan. So AVOID THIS COMPANY AS MUCH AS YOU CAN  AS THEY ARE NOT CAPABLE TO DEAL WITH DIFFICULT SITUATION AND THEY KEEP REJECTING THE CUSTOMER.
11 months ago
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Sofology has a 1.2 average rating from 1,630 reviews

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