Anonymous
Waited three months for our sofa to arrive, got a text 24 hours before the confirmed delivery date leaving us without a sofa and not so much as apology. The rescheduled the delivery in which when unloading from the van only have half the sofa, no one could locate the missing part. The part that had arrived had a hole in it which someone was meant to come and fix, none surprisingly no one ever came. They refunded us the delivery cost and advised we will receive further compensation when the sofa arrives. They had to build another sofa which was another 3 months wait when they came to deliver it they had no idea they had one to take away. I called to get this further compensation and was advised this cannot happen. Spent £3600 on a sofa missed days of work to receive the sofa (self employed so this meant no income for the 3 separate delivery dates). Appalling service and very disappointed by the lies.
11 months ago
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