I'd NEVER buy from Sofology! Bought a sofa 5 years ago from Crewe store. Seams disintegrated after 5 weeks. Went back to store- Staff gave me cold shoulder and junior manager took me to farthest corner of store to avoid other customers hearing about the faults. Couldn't deal with it so he sent me home with a customer complaints phone number. Took me ages to get through to very curt woman who was aggressive and demanded ( not politely asked for) photos of faults. I sent photos. She phoned me back and agreed there was a quality issue. Waited 8 weeks for replacement. Despite being assured same fault wouldn't recur it happened again but 18 months later. I couldn't be bothered to report it. Most uncomfortable sofa now too. Didn't stand the test of even a brief time. Company's attitude stinks and products are not fit for purpose. M and S or John Lewis next time for me!
9 months ago
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Sofology has a 1.2 average rating from 1,630 reviews

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