Sue Roe
Our sofa was delivered on the 1.6.23 and within a week it looked 5 years old. It had lost much of its firmness and support and the leather had stretched. We complained and have been complaining ever since but just get the usual run around from customer services. Apparently you need to plump your cushions everyday and that will magically rectify the problem of a substandard product. It is impossible to plump cushions effectively if they are attached to the frame and according to a professional upholsterer we contacted completely unacceptable to expect people to do this on a daily basis and in her opinion Sofology had used very poor quality products in the production of the sofa. We are in a pursuit of a refund and it is currently in the hands of our credit card company. PLEASE read the Angry Sofology Customers of Facebook Group and be warned.
8 months ago
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Sofology has a 1.2 average rating from 1,630 reviews

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