Shaan Ali
Trustpilot reviews Thanks for your review! Sofology - Glasgow shaan ali 6 reviews GB Rated 1 out of 5 stars 11 hours ago Stinks The in store service was perfect, premium luxury experience, sign the contract and then fast forward to the worst experience of my life with a big purchase. They gave a delivery date that is set in stone because the sofa is made brand new it will be there on that date which I should say was nearly a three month wait but anyway, you wait. You expect the same stellar service throughout after they hook you into the contract I should say but no! I have a slipped disc and a 8 week old daughter with colic and a 5 year old and we live in a two bed flat, the only way I can lay comfortably is in bed or supported. Y the sofa in order to help with the baby. Anyway we put the old sofa out the night before for an uplift and ready for the new one with nowhere to sit the night and most of the day before as you've no choice who has the room and they don't remove your old one. So the delivery is trackable all day and they say that if you want to change or anything that you will pay a surcharge of £99, the delivery team according to the tracker we're on course to deliver all day and then suddenly at 6:20 in the evening 3 hours and 25 minutes into are time slot the guy phones and tells us sorry not gonna make the night the customer service will call within 24 to 48 hours to rearrange. Oh my God you can imagine the disbelief, I begged him told him my circumstances and got no empathy from him at all just monotone repeating the same thing sorry mate can't help you. Bare in mind that at this point the phones are all off at customer service and delivery so I go into store and tell them they send a big email and the couch comes the next afternoon, a day too late in my opinion but if it was all there I have said I could have just been a unhappy disgruntled customer and moved on but no they finish try to leave and I say where is the footstool/ coffee table like 7 hundred pound it cost and they say aw we'll check the can, no nothing there again someone will be in contact with you through customer service, fast forward to today 2 days after and they say that it will be delivered earliest Sunday ,again i explain this isn't good enough we signed a contract and they should uphold there end. There is a complete lack of communication with us and between the store and the depot for deliveries, they will not give me a way to complain to the head office or someone higher I'm met with a brick wall every one says they will raise the issue, passing the buck I don't feel there has been any accountability for what they have put us through mentally and were meant to just like it or lump it. I should say that they say they will cancel the delivery fee of 99 pound and that's all they can do but I have said that I don't care about the money I want to complain to the most senior person I can and be heard and get an apology from them and also just to get it sooner but no sorry Mr ali there is nothing more we can do and we're not a compensation company one lady from customer service said today on the phone, absolutely disgusting. Bottom line I will never shop there again and would advise anyone else not to regardless of the way they make you feel in store like first class on a plane, they outsource to a delivery company that doesn't know the head from there tail, completely incompetent . It all stinks and I'm gutted absolutely gutted at what they have done
8 months ago
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