So I’m really not understanding this company at all? Or are we all stupid enough to think the service would be great?? In the year 2023 I would expect great Customer service to increase not decrease. So my experience so far is.. we moved from the south to the north into our dream home so looked around for the best settee for our room and when you are spending so much you want to try before you buy, The service in store is amazing and it does make you wonder why the service can’t continue? Is it all deliberate or is the supplier really that stupid? … after all with all the bad reviews it’s only a matter of time before the company disappears from the ever changing high street. Any way back to the story..in store I was advised my settee would take 7 weeks so on the day I’d not heard anything? I had emailed twice before with no reply a week before which advices someone will get back to you within 48 hours?? So on the day I rang and waited 1 hour on the phone to be told it would be 12 weeks? Ok so I was a little confused so rang the branch I purchased it from?.. she asked me which settee? And then was advised there was a delay on the material? .. firstly I believe it’s an excuse they use with everyone and secondly you couldn’t just call the client to advice them as after all the customer is paying your wage? So after 2 weeks of my emails I was advised there was a delay on material??? … I think I found that out several weeks earlier 🥴. The truth is when you buy a settee you are not paying a few pounds .. you are spending big money for something you’ve dreamt up for a while then to have someone take the experience away from you! I honestly don’t trust this company at all and honestly I’m really not fussed about the settees either as to be honest I’m expecting an arm or a leg missing with the wrong material.