We were really disappointed with our experience purchasing one of Sofology’s most expensive and popular sofas. As first-time homeowners, we were excited to receive it, but what should have been a special moment turned into a frustrating and disheartening one. When the sofa was delivered, we discovered several issues: • The main seat cushion sagged noticeably, suggesting poor filling. • The decorative cushions arrived visibly dirty. • The base of the sofa was stained, which was shocking for a brand-new product. • Most upsetting of all, the delivery team caused damage to our brand-new carpet, which had only been professionally fitted ten days earlier. Despite this, Sofology is now offering just £150 towards cleaning — even though the carpet doesn’t need cleaning, it’s been physically damaged. Both the technician and delivery team confirmed it is a scratch, not a mark or stain that can be lifted. This whole experience has been extremely disappointing. After spending a significant amount on a premium product, we expected far better quality and customer care. Unfortunately, we’ve been left with a damaged carpet, a substandard sofa, and an offer that doesn’t reflect the seriousness of the situation. I hope Sofology reconsiders how it handles damage caused during delivery — especially when customers are investing so much in their products.