BUYER BEWARE DO NOT BUY FROM THIS COMPANY
This company is excellent at sales and tell you everything you want to hear, but the Lazio 3 seater leather electric recliner sofa and armchair I’ve bought has been delivered with damaged/dangerous wiring , the leather is scuffed/damaged , recliner motor not working correctly , parts hanging off and after a few weeks the leather seat is sagging and looking aweful. I feel incredibly disappointed. frustrated and angry , these sofas were not cheap, but Ive spent allot of money for what I thought was going to be a quality product and the reality is very different , this company should be ashamed! If I could I’d mark a 0 star, There is no way I would recommend this company, brilliant at selling , but over priced , poor quality damaged goods and the poorest after sales service I’ve ever recieved.
Current Status
3 Emails sent - No reply’s - last sent to email below 10th of Jan - No reply or call
8 Calls to Customer Services- average hold time 30mins , problems rectified ZERO.
PLEASE DONT MAKE THE SAME MISTAKE I DID , STAY CLEAR OF THIS COMPANY .
7 years ago
Sofology has a
1.2
average rating
from
1,656
reviews