Poor internal processes and disconnect between store and warehouse. We bought a sofa with the understanding that we could pick up the sofa the same day. Drove to the warehouse and were told that's not possible. Phoned the store and no-one picked up. Drove back to the store and were told couch would have to be delivered. When we rented a van that day specifically to transport a couch! In the end, the delivery was made a week later and, despite promises made, they still deducted a transport fee from my credit card. Terrible service!
7 years ago
Sofology has a
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