Purchased a leather 3 seater (Brown) and a rise/recliner chair, not cheap Where you head touches back of chair , the colour is being lost, leaving an obvious fault. Reported to Sofology , they asked for photos despite us being almost on top of the store. We explained as we are 76 years old and not aufait with doing photos over internet,could someone call. they simply sent an email saying case is closed. My daughter bought 2 sofas from DFS and there was a small problem, they sent someone immediately and problem was resolved quickly. The problem with sofology is they have no support staff or facilities for doing repairs, they only have salesmen and clerical staff. Our sofa and chair - frames made in USA, leather comes from Italy and whole thing assembled in Far East then put in a container and sent to UK. So no manufacturing facility in UK Do not use sofology