SOFOLOGY COMMIT A CRIMRE AGAINST CUSTOMERS BY NOT GIVING REFUNDS, THIS IS A CRIME UNDER THE CONSUMERS RIGHTS ACT 2015!!!! I just paid £1400 for a leather sofa and was told it will take between 3-6 weeks to be made for me soon as i got home i get a message saying choose your delivery date which was odd, they gave a date 10 days after ordering but i could have chose earlier, very odd as i only just ordered it, anyway "IT" arrived badly broken with a massive colour difference and lots and lots of different marks n the leather which was definitely not in the showroom example, it looked lie a different sofa to which i ordered by the sample book, funny that never had any colour differences either, strange that anyway then the shop says o we can't control colour differences in leather, WELL WHY SHOW A LOVELY LOOKING SOFA IN STORE WITH LOVELY SAMPLE BOOKS TO CHOOSE THEN SEND ME A BROKEN PIECE OF JUNK? Now can't call the people i need to talk to as they don't have an in coming call line. I took time off work for nothing now i still have no sofa and don't now whats happening, the delivery guys were brilliant and immediately loaded it back onto the van, now i will wait and see if they try to palm me off with the same sofa again or i actually get what i paid for, a newly made sofa with no colour differences as the one i got looked like 2 sofas muddled up. I won't begin to tell you about the chipboard structure the sofas are made from all bits and pieces chopped up and glue dripping out from everywhere, i could honestly make better myself, check yourself in store, ask to see underneath unzip the bottom and take a look what your buying. UPDATE!! It's been 4 days now since my furniture arrived broken with colour distortion, i have been back to the store and emailed everyone, i still have had no call back as requested, the only hint of communication is through this review as you can see, i did what they asked below and still no one has responded, i am now over £1400 out of pocket with no furniture and no one from Sofology wants to know they are ignoring my emails and won't call me back, i thought Harveys were bad these are a lot worse as you cannot speak to anyone. STAY AWAY FROM SOFOLOGY they have diabolical customer service, in fact they have NO CUSTOMER SERVICE AT ALL. UPDATE: After still having no replies to my emails and any communicaton from SOFOLOGY i contacted The Citizens Advice, They put me through to the consumer advice line which told me SOFOLOGY was committing a crime not giving me a refund. they are still using outdated legislation to con customers, USE THIS TO GET A REFUND, YOU HAVE YOUR RIGHTS, DON'T LET THEM TELL YOU OTHERWISE. (Under the Consumer Rights Act 2015 goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund.) CALL the consumer helpline, they will tell you everything you need to do, they have a template legal letter f needed. SOFOLOGY are CONNING people into thinking they cannot get refunds when you can, as soon as mentioned the consumer rights act 2015 and told them they were committing a crime my money was refunded Immediately, they couldn't process it fast enough. I HOPE THIS HELPS ANYONE THAT HAD THE SAME PROBLEM AS ME WITH THIS UNSAVOURY COMPANY. DON'T BELIEVE THE TV ADVERT BULLCRAP. IF YOUR ARE STUCK AND CANNOT FIND THE CUSTOMER SERVICE NON HELPLINE FOR THIS JOKE OF A COMPANY IT'S 01942463019. REMEMBER THE CONSUMERS RIGHTS ACT 2015 IT'S CRIMINAL TO NOT GIVE A REFUND!!!!! THEY REFUSED ME 3 TIMES BEFORE I MENTIONED THAT NEW ACT OF 2015 NEW GOVERNMENT LEGISLATION. PLEASE IGNORE ANY COMMENTS FROM SOFOLOGY BELOW THEY ARE CON ARTIST SELLING JUNK. THANK YOU.