Broken recliner reported to customer services March 21st via email chat. Waited 8hrs, no assistants replied. Site closed down at 5pm. Hardly any contact from Sofology. Engineer sent out after a 12 week wait (replacement motor) wrong motor ordered. 2nd visit wrong motor again!!! Engineer noticed it wasn't the motor but the button cable that was faulty. New switch ordered, wrong switch. 6 MONTHS we have been waiting!!!! No one contacts us, we have to make most of the calls to Sofology. Still waiting for solution.
6 years ago
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