While I agree that the initial service was excellent and I did rate it very highly two years ago. However a few weeks ago I went in to the shop where I purchased the suit with photos of the leather peeling off. Some were small areas around the seams but some were larger. The manager looked at the photos , agreed that there seemed to be a problem and emailed the company for us. They said they would respond within 24 hours. We went home happy with this service. An initial email asked for photos which I sent however on looking at another email that had come from them they said that it was only covered by a one year warranty and that I would have to pay £69 for a technician to visit plus the cost of any repairs. This is totally unacceptable, in my opinion, and have contacted them by email again was told exactly the same. I have not been able to contact them by phone. If it was possible to give a zero score I would. Please do not be misled by the initial contact.