What an absolute sham of a company. Received a text on the 22nd October to say our sofa was nearly ready, had to book a delivery date. Booked for 5th November, taken days holiday. Sold my current sofa which is being collected on the 4th November. Received a text message at 4.10pm on the 2nd November, to say my furniture was delayed due to a supplier fabric delay. Called up and they couldn't give me any more info than the text, no empathy it just seem to be standard for them. Informed I can't escalate my complaint on the phone and that I had to raise a ticket on the website. Done this and got a response within an hour, but they couldn't help as they didn't deal with deliveries. I was advised to write in and complain. Got a response on their facebook chat, but still no updates of any kind and can't give me any indication. They can loan me some furniture but I would need to be in on Tuesday to receive this and I would have to agree to sign the finance paperwork on delivery. (Considering this is not my sofas, I don't think I should be signing this) Plus I can't change my holidays at work, so off on Monday for no reason and then not around Tuesday for delivery. Nobody cares, it just seems standard.