Finally a website that shows a true reflection of Sofologys hideous service. I had not one faulty sofa but two in a 12month period. I had to get my finance agreement to get my refund as they point blank refused even though the independent technician said it was a manufacturing fault! I'm trying to keep a long story short to! This has taken me 6months to solve the most recent sofa. No apology for the terrible service no compensation. I emailed CEO only two individuals apparently deal with the escalations. One of which tried to fob me off with a car anaolgy and the other one the so called manager needs some serious Customer Service training. Please please please save your money and go to a more deserving company that will look after their customers.