Worst company I have ever dealt with. Finally received a full refund from sofology this week after three years of appalling service. I had a creaking recliner mechanism. Sofology technicians and homeserve technicians come out to my property 11 times to try and resolve the issue. They kept trying to fob me off with ridiculous explanations. If your in the same boat keep at them don’t accept no for a answer keep at them and demand they fix the issues or give you your money back. As people have stated they have nice showrooms and good sales staff. But their customer service and their technicians are a absolute joke. I will never use this company again and I wouldn’t recommend them to anyone.