Purchased a Heritage recliner sofa. After a short time the recliner seats are sagging and pooling. The seats sink excessively in use and are uncomfortable to sit on for any length of time. The quality of upholstery not what we were expecting having tested showroom sofa. After sales support is dismissive and patronising with a refusal to accept that we have a problem. Had a visit from an ‘independent’ technician who concluded that if nothing is actually broken then there is nothing to fix! Regret ever going to Sofology. Would advise potential customers to avoid