Well I was worried after reading all these comments, but then every furniture review site I went on had terrible reviews, I guess people in general make more effort when they have something negative to say I guess that's human nature. I just wanted to post this so someone can read another side to make their decision whether to buy from them or not. I can honestly say my experience was just wonderful. We have had the Darcie corner suite for a few months now, no sagging like a lot of people have said, amazing customer service throughout and the delivery people were so conscious of not scratching our floor, gave great advice for looking after the sofa, and were really professional. it's The sofa is cream and is absolutely immaculate. My boyfriend is the very first person to complain about the smallest of things and even he was impressed we cannot fault them. Oh and the fab Irish lady in customer service who helped us was so kind and made the experience really effortless and easy. Thanks!