Purchased Maddox 3 and 2 seater Sofas. And my experience is This is the worst company I have ever dealt with, do not be fooled by showroom service and superior products on display. This is where customer service starts and ends. Our sofas have sagged after 6 weeks, customer service service said I required to leave a further 12 weeks to customise for temperature etc. A further 3 month passed after umpteen hours phone calls and emails with customer service; given different operators and given so called tickets (not called complaint). The service ended with Technision coming tried to distribute surplus un ser ported leather, and finished by using a heat gun to shrink the leather this remedy lasted 2 days. Customer service now say engineers report found no fault. And any further visit is charged. Do not make the same mistake by visiting there showroom