purchased new suite after two months folds appeared making the suite look aged prematurely. Complained about it and suggestion i had to dress my suite with patting and spreading seat fabric after every use. see sofology youtube video. Never heard so much rubbish however an engineer from sofology came out he reported no fault didnt advise if folds and ageing natural or my lack of maintenance caused it. We were not advised at point of purchase or delivery daily or all the time maintenance had to be carried or would not have bought ( theres a suprise) . Now onto furniture ombudsman to sort as customer care non existent with them. out