This is without doubt the worst company that I have ever dealt with. The sofa and 2 chairs were damaged on arrival. I have been sent 3 different lots of replacement leather cushion covers and whole pieces of leather to cover the whole carcass of the damaged chairs. Every replacement item has been damaged/faulty. I have been trying to get a resolution since February 2019. I have asked for my complaint to be escalated 6 times, I have asked for a copy of the official complaints procedure 6 times, I have emailed the complaints team directly twice. Today I have been told that I cannot have replacement furniture as they cannot guarantee that the new items will not be faulty or damaged. I have been told the only solution is for my damaged/faulty furniture to be taken away, leaving me with no furniture. This is the only offer of a solution and the final offer. I am taking the matter to the Ombudsman. Sofology have no interest in customers and have untrained, unprofessional staff. Do not use this company. I communicated by email and telephone and took 3 days off work to try and resolve the matter