Having taken delivery of a Canterbury Sofabed this weekend - we had nervously and needlessly worried by the reviews from this website. We couldn't have got better service or a better sofa for the price. Quality and composition of the sofa was just as in store, customer services and delivery were fantastic and everything went to plan as initially laid out in store. Probably the best sales and delivery people I've dealt with. Granted - we bought fabric and not leather, so from some of the reviews would still be cautious if I were looking at a leather sofa and they may have an issues with complaint handling - but generally I would use them again. Alot of the previous reviews are from non-buyers - they may not be saints but certainly not cowboys.