HORRIBLE QUALITY SOFAS!! Awful customer service after you've purchased their product. Wouldn't be surprised if they paid for all of their 5* reviews as that is what a lot of companies do now a days.
Bought a sofa 7 months ago and it has already collapsed. They sold us the more expensive option of foam filled cushions, and due to their highly misleading overzealous website descriptions and sales associates who straight up lie to you, we recieved cheap quality fiber backed cushions because apparently 'only the bottoms are foam.'
Called to try and get this resolved only to be met with rude customer service representatives that speak over you and do nothing but tell you that you have to pay extra to resolve this issue, or void your warrenty and get your brand new sofas re upholstered by a third party.
Apparently it is normal wear and tear for their sofas to collapse in less than a year, with minimal use in a household that does not have children.
Will never ever purchase another product from Sofology, don't make the same mistake. You'd be better off buying used furniture off of gumtree.
5 years ago
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