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Maria Sultan
Update on my previous review, a technician came out to look at the sofas which are almost two weeks old and found that there is not enough fillings in the cushions, try as he might he could not plump up the cushions, he offered to put more filling in them, but as I consider the sofas to be of poor quality I declined the offer, as per my consumer rights under the 2015 consumer rights act I consider the furniture to be of unsatisfactory quality and within 30 days I can request the furniture be returned and a full refund. Good advice for anyone having problems, must be resolved within 30 days otherwise your consumer rights diminish, do not sit on the furniture for 3 months as I was constantly advised as this takes you out of the time frame for a full refund. Which I am sure they are aware of. The upshot is is that the matter had now been resolved and Sofology will be collecting the Sofas on Saturday. It pays to know your rights and to be persistent.
5 years ago
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Sofology has a 1.2 average rating from 1,654 reviews