Where do I start..we bought our sofa from sofology, was delivered beginning of oct 2019. Middle of Nov noticed zip was burst on seat cover. We contacted sofology and they ordered another seat cover. Had to wait around 4 weeks for this. New seat covered arrived and as soon as i opened it, i could tell this zip was burst too. Was not happy to say the least. Contacted sofology but they are not willing to get this fixed and have said it would take 10 - 14 weeks for another seat cover. I promptly refused. They have offered us a credit note so we have decided to order the same sofa again. We really like the sofa. You won't believe it but the top back cushions zip has burst also. Im so shocked with the quality of there sofas. I will be asking for a full refund and cancelling my order.