Took delivery on 7/2/20 of our leather suite. Contacted Sofology today, 10/2/2020, as the filling in some of the cushions is well below what is acceptable causing big creases in the leather! I was contacted by an advisor who informed me the call would be recorded, no probs on my part, HOWEVER, as soon as I advised her that our calls are recorded, she said she would have to terminate the call!!! WHY?! Really does not fill me with confidence, neither do the reviews on various other sites! We paid £49 extra for ‘Easy gliders’ which turned out to be bits of plastic that stick on to the sofa feet...the sofa would NOT glide, when I mentioned this I was told its a new line and we are aware they do not glide on thicker carpet!!! If I had not mentioned it they would of pocketed the money! I find this company very deceitful and untrustworthy. I was hoping for a much better experience sadly this gas not been the case, I feel ripped off and wasted our money. Plus goodness help you if you wish to have a delivery on a day to suit!! AVOID