Ideally a 0 star but need to select at least 1 star therefore 1 star. We have had really bad experience with sofology and their sofas following purchase. We purchased perfect sofas and paid a very high price for sofology but unfortunately sofology failed to resolve issues bought to their attention during warrenty period. Sofology sofa's are of bad quality, poor workmenship and the material/leather is also of very bad quality. They don't just sag so quickly but the leather also peels in no time. The customer service staff are trained to very sweet but will not address the issues. The manager will also not speak you when asked to speak to them. I would advise you save your money, time and energy and purchase from elsewhere where warrenty is an actual warrenty and fulfilled correctly.