Terrible experience and very rude customer service. Would give zero stars if I could. Sofa delivered with severe damage. They ordered a new one. Was going to give benefit of doubt as they ordered new one immediately. That was delivered damaged! Rejected and they were supposedly going to restore to showroom standard and re-deliver. Came back even more damaged and rejected again (so still have the original very badly damaged one). Now refuse to send another and say will have to accept the second damaged one (as less damaged) and then have repaired in my house! I did not pay full price for a sofa to be repaired in house- and anyway state of last attempt at a repair gives me no confidence at all. So now having to return for full refund and go buy elsewhere. Such an awful experience and customer services useless, Even passed to priority team- they are about the rudest people I have even spoken to in my life and just make it seem like the issues are your fault, not theirs- even said it must be my house! The second sofa was rejected before it even got into my house! Only positive in all this are that delivery men have all been brilliant. DO NOT GO ANYWHERE NEAR THIS COMPANY