Do not use this company! I wish I would have seen these reviews before I ordered. We ordered a sofa, foot-stool and 2 cushions over 6 weeks ago, after being quoted 2 weeks for delivery. We received 1 cushion and the foot-stool. We have been told that the sofa is lost in the midlands and the other cushion was delivered to store in error. In chasing receipt of these I have had 7 callbacks offered and none received, and the latest handler hung-up on me when she couldn't help. I raised an un-acknowledged complaint that I had to chase receipt after 1 week. I imagine if all goes smoothly, this company is fine, but if there is even the slightest bump in the road, be prepared for a similar experience. Without doubt the worst customer service of any company I've ever used - 7 failed callbacks out of 7!