I was a 1st time Sofology customer and last time. I have been reading the reviews on this site hoping that I get lucky and get a good experience...how wrong was I... Purchased sofas in store Cardiff 9th March, expected delivery 27th April. Lockdown kicked in and totally expected a delay... During Lockdown even ordered a matching foot stool online... Now during this time did not receive one update, then in May received an email to state sofas should be in Sofology warehouses by week commencing the 14th of July. 14th July come and went... Waited till 17th then called (many times...on hold 45 mins+..., cut off,..no response online chat, nothing...) Managed to get through on the 18ty to be told they don't expect delivery to warehouses until the 5th Aug, which I said if by 5th I don't receive a delivery date then will cancel to which Ellenor from Sofology agreed to. Monday morning got an email to book my delivery date as they have my sofas! Yaaay I booked for the 7th aug as the earliest date available. Tuesday evening at 18:36 got an email from Sofology to state that they don't have my sofas and do not expect to receive the sofas at the very earliest 30th September!!!!! That's just ridiculous full stop. I called today (I get no response to online chats) (50mins hold i ended call, call later on got cut off while on hold, call later on got through to customer services..) Once I got through, I explained my position and wanted to cancel for full refund only to be told I need to speak with the delivery team ????? I do not care for the sofas any more and just want a refund, was put on hold while the Sofology agent spoke to her manager, 60 secs later was told they will cancel all orders there and then and provide me a refund. My orders are now gone from my sofology, nothing! BUT I HAVE NO REFUND INTO MY PAYPAL ACCOUNT! I paid via PayPal and in turn on my card...only get burnt once in life! So now I am going through PayPal dispute claim process.... Sofology....NEVER AGAIN! I should of stuck with Furniture Village....